How It Works: Step by Step
Stage 1: Customer Request
A customer opens the chat and describes what they need. They might say “I need a courier in Southport, 4215” or “I need a plumber for a leaking tap.” The AI agent understands the request and extracts the key information: what service they want, where they are, and how urgent it is.
Stage 2: AI Searches for Contractors
The AI agent searches the Airtable database of contractors. It looks for contractors who offer that service type and are available in that location. The system then scores each contractor based on several factors. Distance matters—contractors closer by score higher.
Stage 3: Present the Best Match
The AI shows the customer the top contractor. It displays their name, what they do, which areas they serve, their hourly or per-km rate, their rating, how many reviews they have, and what customers say about them. The AI asks, “Would you like to book this person?”
Stage 4: Customer Decision Point
If the customer says yes, the workflow moves to booking. If they say no, the system shows the next-best contractor and asks again. This loop continues until the customer either books someone or runs out of options.
Stage 5: Collect Service-Specific Details
Once the customer chooses a contractor, the AI asks questions that match the service type. For a courier, it asks: Where’s the pickup? Where’s the dropoff? What are you delivering? How much does it weigh? Does it need special handling? For a plumber, it asks: What’s the problem? How long has it been happening? Have you tried fixing it before? Can you send a photo? When would you like them to visit?
The AI asks these questions one by one, in a natural conversation style. It only asks the questions that are marked as “required” for that service. Optional questions can be skipped.
Stage 6: Show Price Quote
Once the AI has collected all the information, it calculates the price. For a courier delivering 18 km, it might be: base rate of $5 per km ($90) plus travel surcharge of $0.80 per km ($14.40), for a total of $104.40 plus 10% GST.
For a tradesperson like a plumber, it shows the callout fee (example: $85) plus travel surcharge based on distance, then notes that the final price will depend on the on-site assessment.
The customer can confirm the quote, change the details, or cancel.
Stage 7: Scheduling
For couriers, the system offers standard time slots: pickup 9-11am or 1-3pm, with delivery the next business day. For trades, the system pulls available times from the contractor’s Google Calendar and shows the next 7 available time slots.
Stage 8: Payment Method Selection
Now comes payment. The customer is shown three options.
Option A is direct payment to the contractor. The contractor’s bank account details are displayed. The customer pays directly—the platform doesn’t touch the money. This is the contractor’s preferred method.
Option B is Stripe integration. The contractor has their own Stripe account connected. The system generates a Stripe invoice and sends it to the customer. The customer pays on the contractor’s Stripe link. Money goes straight to the contractor, and the platform takes 0% fee.
Option C is platform payment. The customer pays us via credit card, Afterpay, Zip Pay, or Link. We take a 30% fee and send 70% to the contractor’s bank account at the end of the month or when requested. This is the most hands-off option for the contractor.
Stage 9: Booking Confirmation
Once payment method is selected (or if it’s direct transfer, no payment is needed yet), the booking is confirmed. An invoice is automatically generated as a PDF. The invoice is emailed to both the customer and the contractor. It includes all booking details, the address, the time, the price, and payment instructions.
If the contractor has Google Calendar connected, the booking is automatically added to their calendar. They get a calendar invite with all the job details.
Stage 10: Service Delivery
The contractor receives the booking notification. They confirm it or contact the customer if there’s a problem. On the day of service, they show up at the agreed time, provide the service, and collect payment (if direct transfer or already paid via Stripe or platform).
Each service is available as a standalone 24/7 module at $9/day, giving businesses the flexibility to build their system step-by-step without pressure or complexity. All pricing is exclusive of GST.
The 24/7 AI Admin Assistant (web-based via Gmail and chat) handles missed conversations, customer enquiries, courier bookings, general service estimates, and invoicing at any time of day or night. It ensures no lead is ever missed and acts as a permanent digital front desk. $9/day
The 24/7 Telephone Option adds voice call handling on top of web chat, allowing customers to call at any time and have their request captured, processed, and responded to through the AI system. Ideal for Google Business Profiles and websites that need continuous phone coverage. $9/day
The 24/7 Google Appointment Maker automates booking, rescheduling, and calendar management based on live availability, allowing customers to schedule services instantly at any time without manual coordination. $9/day
The 24/7 Distance and Duration Calculator automatically calculates travel distance and time for per-kilometre or per-hour pricing models, enabling accurate real-time quoting for mobile service businesses. $9/day
The 24/7 CRM System Integration captures and stores all customer interactions, job details, and service history in real time, creating a continuously updated customer database for follow-ups and repeat business. $9/day
The 24/7 Stripe Payment Gateway Integration enables automated invoicing, payment links, and card processing so customers can pay instantly at any time, with fully automated transaction handling. $9/day
A Starter Setup (24/7 AI Admin Assistant only) includes the core messaging, enquiry handling, and invoicing system running continuously. Total: $9/day (ex GST)
A Communication Bundle (24/7 Admin + Telephone) combines web chat and phone coverage for complete customer communication across all channels. Total: $18/day (ex GST)
A Booking Bundle (24/7 Admin + Google Appointment Maker) integrates always-on customer communication with automated scheduling so bookings can be made instantly at any time. Total: $18/day (ex GST)
A Operations Bundle (24/7 Admin + CRM + Distance Calculator) provides continuous customer management and automated travel-based pricing for service businesses. Total: $27/day (ex GST)
A Sales & Payments Bundle (24/7 Admin + CRM + Stripe Integration) combines lead handling, customer tracking, and fully automated payment processing at all times. Total: $27/day (ex GST)
A Full Scheduling & Payments Bundle (24/7 Admin + Appointment Maker + CRM + Stripe) delivers a complete end-to-end system for booking, customer tracking, and payment automation. Total: $36/day (ex GST)
A Field Service Bundle (24/7 Admin + Appointment Maker + Distance Calculator + CRM) is designed for trades and couriers needing scheduling, routing-based pricing, and full customer history management. Total: $36/day (ex GST)
An Advanced Automation Bundle (24/7 Admin + Telephone + Appointment Maker + CRM + Stripe) provides full multi-channel communication, scheduling, CRM, and payments operating continuously. Total: $45/day (ex GST)
A Full Enterprise Suite (All Modules 24/7) includes every service running continuously: admin assistant, telephone support, appointment automation, distance calculation, CRM, and Stripe payments for a fully automated business operating system. Total: $54/day (ex GST)
There is no need to rush into a full setup. Businesses can start with one module at a time and gradually integrate additional features as they grow, allowing a smooth, low-risk transition into full automation at their own pace.
Separately from the AI Agent system, there is also Claude AI Support for Small Businesses, priced at $99 per staff member per month, which includes access to the app plus full app management and support. This is a standalone offering designed for internal business productivity and is not connected to the customer-facing AI automation platform.